Jochya - Privacy Policy

Last Updated: May 17, 2025

1. Introduction

Jochya ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, password, and phone number.
• Profile Information: Information you provide in your user profile, such as your date of birth, gender, and profile picture.
• Order Information: When you make a purchase, we collect billing and shipping addresses, payment information, and the details of the products purchased.
• Communication Information: Records and copies of your correspondence if you contact us, including customer support requests and feedback.
• Marketing Preferences: Your preferences in receiving marketing communications from us and our third parties.

2.2 Information We Collect Automatically

• Usage Information: How you interact with our Services, including pages visited, time spent, and actions taken.
• Device Information: Information about your device, including IP address, device type, operating system, and browser type.
• Location Information: General location information derived from your IP address.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies (see our Cookie Policy for more details).

2.3 Information From Third Parties

We may receive information about you from third parties, including:

• Business partners
• Social media platforms when you connect your account to our Services
• Follow the instructions to generate a return shipping label
• Payment processors and financial institutions

3. How We Use Your Information

We use the information we collect for various purposes, including to:

3.1 Provide and Maintain Our Services

• Process and fulfill your orders
• Manage your account
• Provide customer support
• Notify you about changes to our Services

3.2 Improve and Develop Our Services

• Analyze usage patterns and trends
• Test and develop new features
• Improve our website and product offerings
• Personalize your shopping experience

3.3 Marketing and Communication

• Send you promotional materials about our products, services, offers, and events
• Administer promotional activities, surveys, and other site features
• Communicate with you about your orders, inquiries, and requests

3.4 Security and Protection

• Detect, prevent, and address technical issues, fraud, or illegal activities
• Enforce our Terms of Service and other policies
• Protect our rights, property, and safety, and the rights, property, and safety of others

4. Disclosure Of Your Information

We may disclose personal information that we collect or that you provide as described in this Privacy Policy:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as:

• Payment processors
• Shipping and logistics providers
• Customer service providers
• Marketing and advertising partners
• Analytics providers

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information to protect and defend our rights and property, enforce our Terms of Service, or protect the rights, property, or safety of our users or others.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5.1 Security Measures

Our security measures include:

• Encryption of sensitive information
• Regular security assessments
• Access controls and authentication procedures
• Secure network architecture
• Regular security training for our staff

5.2 Payment Security

All payment transactions are processed through secure payment processors. We do not store your full credit card details on our servers.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

7.1 Access

You have the right to request access to the personal information we hold about you.

7.2 Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Erasure

You have the right to request that we delete your personal information under certain circumstances.

7.4 Restriction

You have the right to request that we restrict the processing of your personal information under certain circumstances.

7.5 Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain circumstances.

7.6 Objection

You have the right to object to our processing of your personal information under certain circumstances.

7.7 Withdraw Consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

We are based in Nigeria and process data primarily within Nigeria. However, some of our service providers may be located in different countries. When we transfer your personal information to other countries, we will take appropriate measures to protect your information in accordance with this Privacy Policy and applicable laws.

10. Cookies And Tracking Technologies

10.1 What Are Cookies

Cookies are small data files that are placed on your device when you visit our website. We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

10.2 Types of Cookies We Use

Cookies are small data files that are placed on your device when you visit our website. We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

• Essential Cookies: Necessary for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Allow our website to remember choices you make and provide enhanced features.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

10.3 Your Choices Regarding Cookies

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may be inaccessible or not function properly.

11. Third-Party Links

Our Services may contain links to third-party websites, apps, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Jochya 13 Ibina Street, off Crystal Park Avenue, Aba, Abia, 450103 Nigeria
Email: support@jochya.com
Phone: +2348080863344

14. Regulatory Authorities

If you are concerned about our handling of your personal data, you have the right to lodge a complaint with the relevant supervisory authority. In Nigeria, you may contact:
National Information Technology Development Agency (NITDA)
www.nitda.gov.ng