Frequently Asked Questions
Whether you’re browsing our exclusive men’s bag collection, tracking an order, curious about our unbeatable factory-direct prices, or ready to partner with us as a dealer/affiliate, you’ll find clear, straightforward answers here—so you can shop and sell with total confidence.
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General
Find concise answers about our brand, site features, and how everything works—so you can get started without any guesswork.
How do I contact customer support?
You can reach us via email at support@yourstore.com, live chat on our site, or WhatsApp at +234-800-123-4567.
Do I need an account to place an order?
No, you can check out as a guest—but creating an account lets you track orders and save your details for next time.
How can I sign up for your newsletter?
Enter your email in the footer subscription box to get updates on new arrivals, deals, and exclusive offers.
Can I cancel or change my order after placing it?
Yes—contact customer support within 24 hours and we’ll do our best to update or cancel your order before it ships.
How do I apply a promo or discount code?
Enter your code at checkout in the 'Discount Code' field and click 'Apply' before completing payment.
How do I leave a review for a product?
After delivery, visit the product page and scroll to the reviews section to share your thoughts and rating.
What warranty do your bags come with?
Every bag includes a 6-month warranty against manufacturing defects—simply contact support if you encounter any issues.
How often do you restock sold-out items?
We restock our best-sellers every 4–6 weeks. Sign up for back-in-stock alerts on the product page to stay informed.
Product
Learn about the materials, build quality, care instructions, and special features of our men’s bags to choose the perfect style for your needs.
What materials are your bags made of?
We use premium synthetic leather, durable canvas, and high-quality hardware for lasting performance.
Are your bags genuine leather?
No—our bags use top-grade synthetic leather that looks, feels, and wears like real leather but is more affordable.
How do I care for my bag?
Wipe with a damp cloth to clean, avoid prolonged sun exposure, and store in a cool, dry place when not in use.
What are the dimensions of your bags?
Each product page lists exact dimensions—width, height, and depth—so you know if it fits your needs.
Do the bags have compartments for tech gear?
Yes—many models include padded laptop sleeves, zip pockets, and organizers for chargers and cables.
Can I see more photos of a bag?
Click the image gallery on the product page to view high-resolution photos from multiple angles.
Are the color options true to life?
We use professional photography under natural light, but slight screen variations may occur.
Do you offer custom logos or monograms?
Yes—custom branding is available for orders of 20 bags or more. Contact us for details and pricing.
Payment
See which payment options we offer—from major cards to mobile money—and how we keep your transactions secure.
What payment methods do you accept?
We accept Visa, MasterCard, Verve, and direct bank transfers for secure checkout.
Is my payment information secure?
All payments are processed over SSL-encrypted connections and PCI-compliant gateways.
Can I pay with mobile money or USSD?
Yes—we integrate with major mobile-money platforms and popular USSD payment services.
Do you accept gift cards or store credit?
Not at the moment—gift cards and store-credit features are coming soon. Stay tuned for updates!
When will my card be charged?
Your card is charged immediately after you confirm the order.
What if my payment fails?
Double-check your card details or try a different method. Contact support if issues persist.
Can I pay in a different currency?
Currently we charge in Nigerian naira, but you can use international cards—your bank handles the conversion.
Do you offer prepaid voucher payments?
We plan to add voucher options soon—stay tuned or join our newsletter for updates.
Shipping
Get the details on delivery times, costs across Nigeria and other African countries, and how to track your order every step of the way.
When will my order ship?
Orders ship within 1–2 business days after payment is confirmed.
How long is delivery in Nigeria?
Standard delivery takes 3–5 business days within major Nigerian cities.
Do you offer express shipping?
Yes—choose express at checkout for delivery in 1–2 business days (additional fee applies).
Which African countries do you ship to?
We currently serve Nigeria, Ghana, Kenya, and South Africa, with plans to expand soon.
How do I track my shipment?
You’ll receive a tracking number by email or SMS—enter it on our ‘Track Order’ page.
What if I’m not home when it arrives?
We partner with third-party delivery platforms and don’t run our own courier service. Once your order ships, you’ll get a tracking link—simply follow the platform’s updates. If a delivery attempt isn’t successful, they’ll notify you with instructions to reschedule or pick up your package.
Can I pick up my order locally?
Yes—select ‘In-store Pickup’ at checkout and collect from our Lagos warehouse.
What if my package arrives damaged?
Contact support within 48 hours with photos of the damage for a replacement or refund.
Dealership
Explore factory-direct pricing, minimum order requirements, and the perks of joining our dealer network to resell premium bags at competitive rates.
How do I become a dealer?
Complete our dealer application form with your business details—approval takes anywhere from 2 to 5 business days.
What is the minimum order quantity for dealers?
Dealers must order at least 10 bags per SKU to qualify for wholesale pricing.
What discounts do dealers receive?
Dealers enjoy 30% or more off retail prices plus additional tiered discounts for bulk orders.
Can dealers mix different bag styles in one order?
Yes—your minimum order applies per style, so you can combine quantities across models.
What payment terms are available for dealers?
We offer 30-day payment terms for approved dealers with a credit account.
Do you ship dealer orders nationwide?
Yes—we ship dealer orders anywhere in Nigeria with the same fast delivery rates.
How do I track my dealer order?
Dealers get access to a B2B dashboard where you can view order status and invoices.
Can I return unsold stock as a dealer?
Yes—unsold dealer stock can be returned within 30 days subject to a 10% restocking fee.
Affiliate
Discover how you can earn rewards by referring friends and followers—plus all the details on commissions and payout processes.
What is your affiliate program?
Our affiliate program lets you earn commissions by sharing your unique link—up to ₦1,000 per sale.
How do I sign up as an affiliate?
Fill out the affiliate signup form on our site—approval is instant and you get your link immediately.
How much commission do affiliates earn?
Affiliates earn 5% of each sale placed through their link, with no cap on earnings.
When are affiliate commissions paid out?
Commissions are paid monthly via bank transfer on the 5th of each month.
How can I track my referrals and earnings?
Log in to your affiliate dashboard to view real-time stats on clicks, conversions, and payouts.
Do you provide marketing materials for affiliates?
Yes—you get access to banners, product images, and pre-written copy in your dashboard.
Can I be both a dealer and an affiliate?
Absolutely—you can join both programs and choose whatever opportunity suits you best.
Where do I find my affiliate link?
Your unique link appears in the top section of your affiliate dashboard once you’re approved.
Return
Understand our simple 14-day return and exchange policy, including how to start a return and when you can expect your refund.
What is your return policy?
You can return unused bags within 14 days of delivery for a full refund or exchange.
How do I start a return?
Submit a return request through your account or contact support—they’ll email you a shipping label.
Who pays for return shipping?
We cover return shipping on defective items; otherwise, a flat ₦500 fee applies for standard returns.
How long until I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.
Can I exchange for a different color or style?
Yes—let us know your preferred replacement when you submit the return form.
What condition must items be in to return?
Items must be unused, in original packaging, with tags intact to qualify for a return.
Do sale or clearance items qualify for returns?
Sale items are final sale and not eligible for returns unless defective.
Can I return a personalized or custom bag?
Custom orders are final sale and cannot be returned, but reach out if there’s a defect.
Still have questions?
Our support team is ready to assist you, Mon-Fri 8AM-5:30PM WAT, throughout your shopping journey.
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